People and Process Change
Behavioural Change: Our client, a leading global energy company, was undergoing a transformation programme to enable them to deliver world class operations, and provide efficient and effective services to their customers.
Capability Development: Our client is a major global petrochemical company. The client needed to define and codify the operational competencies essential to operate to required standards in one of its business units.
Compliance Training Development: Our client is a leading healthcare company. Recent updates to internal company standards and increasing external regulation required the client to update its compliance training.
Customer Operations Excellence: A large professional services company had identified the benefit of high quality account management in order to deliver first class services to its customers.
Customer Segmentation: Against a backdrop of increasing regulatory and competitor pressure, our client identified that growth in market share may be driven by a greater emphasis on consumer marketing through the various Trade Channels.
Developing Strategic Options: Our client is a key team within the IT Function of a major multi-national organisation. A new team leader wished to reorganise his group in order to provide superior service to his functional customers at a lower cost.
Employee Communications: Our client is one of the world's largest companies with operations across the globe. Part of its IT Function was relaunching its Employee Development Process and required help to develop the communications materials for a series of on-site briefings at its major locations worldwide.
HR Process Change: The attraction, development and retention of future leaders and world class specialist skills were crucial to the long-term success of our client, a specialist function within a global energy leader.
Performance Management: The client, a global division within an Oil major was undergoing a period of significant growth and success. Continuation and sustainability of these achievements was imperative for divisional leadership.
Process Simplification: The global rollout of a new finance system across the client organisation was taking far longer and was more costly than originally anticipated - it was necessary to find a way to speed up the rollout and reduce the costs.
Team Visioning: Our client, the newly appointed Head of Trade Marketing and Distribution in a leading FMCG producer with operations in 130 countries, wanted to revitalise the Trade Marketing function in order to make this a competitive strength for the company.
Training Development and Delivery: Our client is a major global petrochemical company. The client needed to define and codify the operational competencies essential to operate to required standards in one of its business units.
